Postage and Returns
We offer free UK standard delivery on all orders over £125 except during sale periods.
For orders below £125 we have a standard postage charge of £5.95 per order. All orders are sent recorded delivery or by courier.
We also offer a NEXT DAY delivery service if orders are placed before 1pm and the product is in stock.
Next day UK delivery costs £10.00 per order up to 5kg. Orders to be placed by 1pm for next day delivery.
Over 5kg please call or email for shipping cost. firstname.lastname@example.org 07757535647
For a next day delivery upgrade to Special Delivery at checkout.
NB—Orders placed before 1pm will arrive next day, except those placed on Friday which will arrive on Monday, or Saturday in which case they arrive Tuesday.
Providing items are in stock we will dispatch your order to you within 7 working days, usually much quicker. If items are out of stock we will aim to ship them within 21 days or contact you with a delivery date. Usually you will have the goods well within this time.
We hope that you will be happy with your Beggars’ Velvet purchase, however in the off chance that you are not, please return it to us as received, with any tags still attached and within 14 days of purchase so that we can arrange an exchange or give you a refund.
It is the buyer's responsibility to inspect the goods immediately upon receipt and to notify Beggars’ Velvet via email within 5 days if the goods are damaged or faulty. If you fail to do so you will be deemed to have accepted the goods. Returned goods must then be sent to Beggars’ Velvet at 21 Lyndhurst Way London SE15 5AG within 14 days of delivery. You shall be entitled to a replacement or refund. (Refunds for outward postage/shipping costs and return costs only apply if the goods are defective).
If you wish to return perfect goods for a refund, this must be done within 14 days of receipt. Items must be returned in perfect condition and in their original packaging, and must be adequately insured for the return journey. You are eligible for a full refund, less the outbound and return shipping and packing charges, once we have received and inspected the goods. All returned goods must clearly show the original order number and your details.
Proof of Postage
For your own protection, you are strongly advised to obtain a proof of posting, or shipping certificate from a courier, when returning goods whatever the reason. Goods which are returned to us but are lost in transit remain the buyer's responsibility.
We offer delivery to a wide range of international destinations. please email us at email@example.com for details
For parcels of up to 2 kg in weight delivery to France, Germany and The Netherlands has a flat rate of £10.00.
Up to 2 kg in weight to the USA has a flat rate of £ 15.00.
For Airmail Special delivery please email for details.
Duty and Customs
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes. This is the responsibility of the customer and not Beggars’ Velvet.
Rules vary by country and your local government determines duty and customs charges. You are responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped.
To return your product, mail it to: 21 Lyndhurst Way London SE15 5AG UK
If you are returning an item over £75, please consider using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.